Maya Hotel Service

MAYA GROUP
Maya Consultant and Management Company, also known as “MAYA GROUP,” is a leading provider of one-stop hotel management services. We specialize in offering tailored solutions for hotel owners who seek a reputable company with a professional, experienced, and highly skilled management team. Our focus is on helping owners achieve optimal revenue and the best return on investment.
MAYA GROUP combines a team of knowledgeable professionals with deep expertise, competence, and a forward-thinking vision in the service industry. The company was founded by Dr. Pakamon Wongyai, Ph.D., a seasoned hotel industry veteran with over 35 years of experience across hotel operations, pre-opening, renovations, and even hotel closures.
At MAYA GROUP, we are committed to driving business growth with a professional team dedicated to meeting the needs of hotel owners, maximizing profits, ensuring customer satisfaction, and fostering happiness among employees and hotel management teams. Our management philosophy is encapsulated in the “FIRST” concept:
• F = Fast or Immediate
• I = Impress
• R = Respect
• S = Smile
• T = Thankful
In addition to being led by a strong and visionary female founder, MAYA GROUP has assembled a team of experienced hoteliers who possess the expertise to manage all aspects of hotel operations. Our team covers a wide range of departments, including Sales & Marketing, Online & Offline Booking, Front Desk, Accounting & Finance, Purchasing, IT, Housekeeping, Engineering, Food & Beverage, Security, Kitchen, and Executive Chef. All staff are trained to work professionally and collaboratively, with a focus on multi-tasking and efficiency.
MAYA GROUP has also established a comprehensive Training Center to ensure all team members are fully prepared to meet company standards and perform their roles confidently. This training ensures that our employees align with the company’s values and the “FIRST” concept, maintaining consistency across all hotels managed by MAYA GROUP.
Sales & Marketing (Online and Offline)
MAYA GROUP provides centralized support for Sales and Marketing strategies. Our dedicated staff continuously monitors market trends and adjusts pricing strategies to ensure our hotels are competitive in terms of demand and supply, yielding optimal revenue.
In addition to our expertise in team-based management, MAYA GROUP employs centralized management practices to streamline operations and ensure cost-effectiveness. We focus on maintaining high-quality standards, achieving business goals, satisfying customers, and maximizing profitability. To cater to different hotel owner needs, MAYA GROUP offers three service levels:
• PLATINUM
• GOLD
• SILVER
These levels allow hotel owners to select the service tier that aligns with their competitive positioning in the market and customer expectations.
MAYA GROUP’s ultimate goal is to create a balance that satisfies three key parties: hotel owners, customers, and employees. We strive to help hotel owners meet their profit and cost-saving targets. For customers, we aim to provide exceptional value, fulfilling their needs and expectations to ensure they return for repeat stays. Employees are essential to the success of our service-oriented business. We foster a positive and engaging work environment that encourages a service-minded culture, with a strong emphasis on happiness and job satisfaction. Our employees take ownership of their roles, which drives organizational success and creates a loyal workforce committed to growing with the company.